Salesforce Support Analyst / Developer
Core
Provide Level 1/2 support, maintain platform health, and configure Salesforce (Apex, Flows, LWC) for Symphonix Origination and Loan Servicing packages.
Role type
Salesforce Support Analyst / Developer
Builds
Symphonix Origination and Loan Servicing packages on Salesforce platform
Domain
Financial Services / Mortgage Lending
Required skills
Apex, Flows, LWC, Visualforce, Symphonix Origination, Symphonix Loan Servicing, Git, GitHub, Salesforce CLI, Visual Studio, JSM, UAM, Datadog
Preferred skills
Financial Services domain knowledge, Conga, Unlocked packages, Finance Service Cloud, Omnistudio, Business Rule Engine
Technologies
Salesforce, Symphonix, Datadog, JSM, Git, GitHub, Visual Studio, Conga
Responsibilities
Troubleshoot user-reported problems and resolve configuration or data-related errors; Monitor and maintain platform health using Datadog; Manage user access and permissions; Collaborate with business teams to document requirements and escalate complex problems; Configure and update Salesforce config (Apex, Flows, Validation Rules, Page Layouts, LWC); Create and maintain SOPs for recurring support tickets; Manage support tickets and SOPs using JSM.
Seniority
Mid-level, hands-on IC
