Duty Manager (Super Host)
Citizens or permanent residents only
Core
Oversee front office operations, guest services, and team management for a new serviced apartment hotel.
Role type
Front Office Manager / Duty Manager
Builds
Guest experiences and operational standards for Punthill Epping Apartments
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, complaint resolution, rostering, emergency management, sales lead generation, customer service
Preferred skills
Adaptability, ownership mindset, problem-solving
Technologies
None stated
Responsibilities
Oversee front office including complaint escalation and team management; Ensure high-level guest services at check-in/out; Create memorable guest experiences; Identify new sales leads; Manage emergency situations; Support Hotel Manager with admin tasks