Participant Experience Liaison
Core
Connecting PACE participants to the system of care and serving as a liaison between participants and the WelbeHealth care team to ensure smooth onboarding and support throughout their journey.
Role type
Senior IC participant experience liaison
Builds
Participant onboarding and ongoing support within the PACE program
Domain
Healthcare / Senior care services
Deliverable
client delivery
Required skills
liaison communication, customer service, grievance process management, satisfaction survey implementation, interdisciplinary team coordination, risk monitoring for disenrollment
Preferred skills
Bachelor's degree in communications, CPR and First Aid certification
Technologies
None stated
Responsibilities
Act as a liaison to maintain open communication with interdisciplinary team disciplines, other care team members, and external providers; Assist management with participant experience and service recovery special projects; Facilitate communication among service providers, families, participants, and caregivers; Provide customer service calls to ensure satisfaction with appointments; Support the grievance process; Continue check-ins with participants to ensure they are no longer a risk for disenrollment.