Program Manager - Customer Success
Core
Technical Program Manager ensuring product releases and integrations fit customer needs, leading change management for the Customer Success team, and acting as the technical bridge between customers, the Network Operations Center (NOC), and internal teams.
Role type
Senior Technical Program Manager (Customer Success)
Builds
Customer success enablement, cross-functional delivery programs, and technical resolution workflows for ISP partners.
Domain
Smart home / IoT / ISP / Telecommunications
Deliverable
production ML models
Required skills
Cross-functional program management, change management, technical triage, stakeholder communication, risk management, CRM/ticketing tool proficiency
Preferred skills
Telecommunications/ISP/IoT domain experience, PMP/PMI-ACP certification, Salesforce/Jira/Gong experience, B2B2C customer relationship management
Technologies
OpenSync, WiFi, AI, machine learning, Salesforce, Jira, Gong
Responsibilities
Own delivery of cross-functional programs supporting Customer Success; validate product releases fit customer environments; lead change management and training for new capabilities; triage customer issues and route to NOC; maintain PMO trackers and risk logs; partner with VP of Customer Experience to prioritize initiatives.
Seniority
Senior, hands-on IC