IT Software Engineer (Service Now Developer)
Core
Design, develop, configure, and support ServiceNow solutions for ITSM and specialized modules (WSD, ITOM, SAM) to improve platform capabilities and operational efficiency.
Role type
Mid-level ServiceNow Developer (IC)
Builds
ServiceNow applications, workflows, integrations, and ITSM processes
Domain
IT Service Management (ITSM) / Enterprise Software Platform
Required skills
ServiceNow development, JavaScript, Flow Designer, ITSM processes, REST/SOAP integrations, CMDB concepts, testing and debugging
Preferred skills
ServiceNow certifications (CSA, micro-certs), Service Portal, Agile/Jira, update sets/source control, CSDM governance
Technologies
ServiceNow, Flow Designer, REST, SOAP, IntegrationHub, Jira
Responsibilities
Configure and develop ServiceNow applications, forms, workflows, and user experiences; Implement and support ITSM processes (Incident, Problem, Change, Request, Service Catalog); Develop and maintain Flow Designer flows, business rules, client scripts, UI policies, script includes, and ACLs; Create and enhance catalog items, record producers, variable sets, approvals, and notifications; Work with stakeholders to gather requirements and translate them into technical designs and platform solutions; Develop and support integrations using REST or SOAP APIs, IntegrationHub, and related ServiceNow capabilities; Troubleshoot defects, perform root-cause analysis, and resolve production issues; Follow development standards, update set practices, code review processes, and platform governance requirements; Support testing, deployments, documentation, and knowledge transfer; Identify opportunities to improve platform usability, automation, and operational efficiency
Seniority
Mid-level, hands-on IC
