Senior Field Application Engineer - OEM
Core
Technical lead for sustaining engineering and failure analysis of NVIDIA data center products for OEM customers, managing complex issues from triage to resolution.
Role type
Senior Field Application Engineer (Sustaining Engineering & Failure Analysis)
Builds
NVIDIA data center products (HGX, DGX, MGX platforms) for OEM/ODM customers
Domain
Data Center Hardware & Systems Engineering
Required skills
System and board-level failure analysis, Root-cause analysis (8D, FRACAS, fault-tree), Server architecture (CPU/GPU/memory/storage/power/cooling), PCIe/BMC/IPMI/Redfish/BIOS/UEFI/Linux troubleshooting, Hardware bring-up and validation, Schematic and diagnostic data interpretation
Preferred skills
NVIDIA HGX/DGX/MGX platform support, Sustaining engineering program ownership, Physical failure-analysis techniques, ARM-based systems, Python/shell scripting for diagnostics
Technologies
NVIDIA GPUs, PCIe, BMC, IPMI, Redfish, Linux, Python, Shell scripting
Responsibilities
Manage complex issues from initial triage to root-cause analysis and resolution; Perform system- and board-level failure analysis; Facilitate the complete RMA process; Reproduce field failures and drive preventive improvements; Collaborate with OEMs, ODMs, and internal teams; Provide on-site technical support and executive-level communications
Seniority
Senior, hands-on IC
