Senior Staff Site Reliability Operations Technical Lead
Core
Senior technical lead for site reliability operations, owning day-to-day site operations, Tier 3 escalations, and technical leadership for site support engineers.
Role type
Senior Staff Site Reliability Operations Technical Lead
Builds
Site IT infrastructure stability, automation for diagnostics/remediation, and knowledge base/runbooks.
Domain
Enterprise IT Operations / Site Reliability / Infrastructure
Required skills
Active Directory, Exchange hybrid, Windows/Linux server, virtualization, enterprise storage, datacenter hardware, endpoint management (Intune/Autopilot), database operations, networking fundamentals, scripting (Python/PowerShell/Bash), ServiceNow
Preferred skills
Engineering/lab/R&D environment support, site buildout/migration experience, executive support programs, build automation
Technologies
Active Directory, Entra ID, Exchange, Windows, Linux, macOS, M365, Intune, Autopilot, MECM/SCCM, Jamf, ServiceNow, PowerShell, Python, Bash
Responsibilities
Own day-to-day site operations including incidents, requests, and SLA attainment; Serve as Tier 3 escalation owner for identity, messaging, compute, and endpoint; Drive critical issues into global platform teams; Act as technical lead for site SRO engineers; Partner with leadership and cross-functional teams on incidents and changes; Build automation for diagnostics and reporting.
Seniority
Senior Staff, hands-on IC with leadership
