Field Operations Specialist - NVIS Professional Services
Core
Drive streamlined operations within the Professional Services team, ensuring clients and partners receive outstanding service by managing end-to-end operational processes across global customer engagements.
Role type
Field Operations Specialist (Professional Services)
Builds
Operational workflows and configurations for Professional Services information systems
Domain
Technology / Professional Services Operations
Required skills
Process ownership and improvement, Negotiation, Workflow management, Data management, Customer-facing operations, Legal terms interpretation, Microsoft Office (Excel, Outlook), AI tools usage, Analytical thinking, Creative problem-solving
Preferred skills
Salesforce.com proficiency, Sales process support experience, SoW document management
Responsibilities
Drafting and processing Statements of Work (SoW), Leading negotiations and approvals, Managing workflows in Professional Services information systems, Supporting global and regional deployment teams, Identifying and driving process improvements, Using internal systems to manage operational data
Seniority
Mid-level, independent contributor
