Lead User Experience Researcher
Core
Lead end-to-end UX research for a 0-1 mobile network connecting frontline workers with services, translating evidence into product direction and strategy.
Role type
Senior IC mixed-methods UX researcher (0-1 product)
Builds
Frontline Worker Network (mobile app for shift/hourly employees)
Domain
HR technology / Workforce management / Fintech
Required skills
Mixed-methods research design, qualitative/quantitative analysis, multi-sided marketplace research, hard-to-reach population recruitment, AI-assisted research tools, behavioral science methods, stakeholder management, product strategy influence, team mentorship
Preferred skills
B2B/marketplace research, deskless worker research, fintech/financial wellness research, frontline workforce domain expertise, 0-1 product building, AI trust/transparency expertise
Technologies
AI-assisted research tools, mobile platforms, web applications, conversational interfaces
Responsibilities
Define research strategy and roadmap for multi-sided market programs; Research and recruit from hard-to-reach frontline worker populations; Synthesize qualitative, survey, and telemetry data to drive product adoption; Evaluate new service categories (credit, insurance) for market viability; Establish customer-centered quality measures for emerging experiences; Drive alignment through insight narratives to senior leaders; Raise methodological bar by mentoring team members in behavioral science
Seniority
Senior, hands-on IC with mentorship responsibilities
