Tech Lead Manager, Human Agent Tooling
Core
Lead a squad of 3–5 engineers building software for Chime's support agents to understand member needs and resolve issues safely within Trust & Safety.
Role type
Senior IC Tech Lead Manager (Human Agent Tooling)
Builds
Agent workspace, case management tools, real-time member context, and access controls for human support agents.
Domain
FinTech / Trust & Safety / Human Support Operations
Deliverable
production ML models | product features
Required skills
People management, hands-on coding, AI-assisted development, cross-functional collaboration, technical architecture, operational health management, team coaching
Preferred skills
Experience with Ruby, React Native, Distributed Systems, AWS services, Service Oriented Architectures
Technologies
Ruby, React Native, AWS, Distributed Systems, Service Oriented Architectures, AI coding agents
Responsibilities
Manage and develop a squad of 4-5 engineers, own delivery end-to-end, write and ship production code, set technical direction and architecture, partner with Product and Design, advocate for sustainable engineering, ensure operational health and incident response, build growth paths for engineers
Seniority
Senior, hands-on IC with management responsibilities