Operations Associate - North America
Core
Operations Associate managing the day-to-day operations and client journey for North American accounts, ensuring high-quality service delivery for audio branding clients.
Role type
Operations Associate (Client Care)
Builds
Client audio branding productions and communication services
Domain
Creative services / Audio branding
Required skills
Project management, Client liaison, CRM database management, Quality assurance, Troubleshooting, Time management
Preferred skills
Commercial mindset, Self-starter attitude, Creativity
Technologies
CRM databases, Standard PC software
Responsibilities
Manage creative aspects of the client journey, Liaise with Copy, Post-Production, Music and Voice teams, Resolve outstanding client cases, Contact clients for update requirements, Support Account Managers in business development, Respond to client queries, Perform quality check calls
Seniority
Individual Contributor
