Client Delivery Manager
Core
Primary delivery owner for 1-2 assigned clients, guiding them through the full lifecycle of solution delivery and ensuring measurable business impact in healthcare data and AI.
Role type
Senior Client Delivery Manager (SaaS/Healthcare)
Builds
End-to-end delivery outcomes for client solutions using healthcare data and GenAI tools
Domain
Healthcare technology / SaaS / Data & AI
Deliverable
client delivery
Required skills
Program/project/delivery management, stakeholder management, cross-team coordination, forecasting and capacity planning, risk management, client relationship management, negotiation, escalation management, technical aptitude, project management (Waterfall), offshore coordination
Preferred skills
Healthcare payer industry experience, advanced Smartsheet, cloud-based project management, PMP/PgMP/PfMP/PMI-RMP certification, MBA
Technologies
Smartsheet, GenAI tools, Waterfall methodology
Responsibilities
Act as primary delivery owner managing end-to-end delivery outcomes; Align scope, timelines, risks, and capacity across Implementation PMs, CSDs, Solutions, Product, and Engineering; Drive delivery execution, unblock teams, and ensure commitments are met; Lead client governance, risk/issue reviews, and status meetings; Coordinate with offshore Implementation PMs for project management execution; Champion client feedback loops to enhance satisfaction and retention.
Seniority
Senior, hands-on IC