IT Operations Engineer, Application Support
Core
Lead support for macro trading applications, serving as a senior escalation point for complex incidents and ensuring production stability for investment professionals.
Role type
Senior IC application support engineer (trading systems)
Builds
Macro trading applications and support workflows for front-office investment professionals
Domain
Financial services / Trading technology
Required skills
Application support in financial services, SQL, scripting languages, Unix-based environments, incident management, order management workflows, asset class knowledge, mentoring
Preferred skills
Team lead experience, automation of support activities, knowledge base creation, root cause analysis
Technologies
SQL, Unix, scripting languages
Responsibilities
Lead support for macro trading applications, serve as senior escalation point for complex incidents, monitor critical application workflows, partner with front-office teams to translate issues into improvements, design onboarding processes, automate repeatable support activities, mentor support engineers, review incident trends and service metrics