Starlink Customer Success Specialist (Latin America)
Core
Support Starlink operations across Latin America by managing order activations, billing, and shipment coordination from contract signing to working account.
Role type
Entry-level individual contributor operations specialist
Builds
Customer accounts, hardware shipments, and accurate invoicing for Starlink service
Domain
Satellite internet / Latin America logistics
Required skills
Spanish (fluent), English (fluent), order processing, billing reconciliation, shipment coordination, invoice validation, system tracking, process improvement
Preferred skills
Latin America regional invoicing knowledge, customs documentation, high-volume order handling, Excel, Salesforce, Smartsheet, operational automation, AI coding tools
Technologies
Excel, Salesforce, Smartsheet, AI coding tools
Responsibilities
Process orders with accurate products, pricing, and billing details; Set up customer accounts for hardware shipment and service activation; Coordinate shipments and resolve delivery or documentation issues; Support local invoicing processes including CFDI requirements; Track shipments and billing milestones; Own past-due balances until reconciled; Communicate with Spanish-speaking customers to resolve operational issues; Identify and improve inefficient processes
Seniority
Entry-level, hands-on IC