Support Operations Manager
Core
Design and optimize customer experience (CX) and insurance administration operations to improve efficiency, productivity, and customer satisfaction.
Role type
Senior Operations Manager (CX & Insurance Administration)
Builds
Internal operational processes, systems, and Salesforce automation for a life insurance technology platform.
Domain
Life Insurance Technology / Customer Experience Operations
Required skills
Data analysis, Process development, Project management, Salesforce implementation, Team leadership, Automation strategy
Preferred skills
Experience with high-volume production environments, Industry trend analysis
Technologies
Salesforce
Responsibilities
Identify and drive improvements in CX processes using metrics and data analysis; Uncover actionable data-driven insights to inform management decisions; Discover gaps in tools and processes and project manage implementations; Evaluate and lead integration of new enablement technologies; Partner with engineering to implement Salesforce automation; Design internal processes to drive productivity at scale.
Seniority
Senior, hands-on IC with team leadership
