Triage Specialist - Ophthalmology - Full benefits, no weekends!
Core
Manage patient calls, prioritize requests based on severity, schedule appointments, process pharmacy requests, and coordinate lab work for an ophthalmology clinic.
Role type
Ophthalmic Technician (Triage Specialist)
Builds
Patient appointment schedules and medication distribution workflows
Domain
Healthcare / Ophthalmology
Deliverable
client delivery
Required skills
Telephone communication, patient triage, appointment scheduling, pharmacy request processing, lab work coordination, medical record documentation, e-Rx system usage, data entry
Preferred skills
Extensive ophthalmic/optometric experience, computer proficiency (Word, Excel, Access)
Responsibilities
Receive and prioritize patient calls, execute plans for appointments and medication, monitor task baskets, follow up on lab reports, manage doctor-to-doctor and doctor-to-patient calls, monitor and adjust schedules, maintain sample drug logs
Seniority
Entry-level to Mid-level, hands-on operational role