Corporate Trainer, Call Center| Onsite- Chesterfield, MO
Core
Design and deliver instructor-led training programs for operations teams in a contact center and hub pharmacy environment to ensure efficient customer and pharmacy services.
Role type
Corporate Trainer (Call Center/Pharmacy Operations)
Builds
Training curricula, instructor-led sessions, and learning materials for customer service and pharmacy agents.
Domain
Healthcare technology / Contact Center Operations
Required skills
Instructor-led training delivery, curriculum development, LMS management, quality assurance, feedback and coaching, classroom management, content creation, time management, technical aptitude
Preferred skills
Healthcare or pharmaceutical industry knowledge, strong facilitation skills, experience as a contact center agent or technician
Technologies
Learning Management Systems (LMS)
Responsibilities
Deliver onboarding and technical skills training, maintain training records and reports, monitor program effectiveness, update training content, partner with instructional designers and stakeholders
Seniority
Mid-level, hands-on IC