Client Advisor - WTC
Core
Store Experience Lead responsible for capturing leads, building rapport, and converting customers through charismatic product presentations and superior follow-through in a luxury resale environment.
Role type
Senior IC retail sales associate (luxury resale)
Builds
Customer relationships and sales conversions for luxury handbags and accessories
Domain
Luxury retail / Secondary market fashion
Deliverable
product features
Required skills
Lead generation, customer relationship building, sales conversion, product knowledge, visual merchandising, stock operations, multi-tasking, flexibility
Preferred skills
Passion for fashion and sustainability, tech-savviness, ability to present industry case studies
Responsibilities
Maintain high customer service standards, meet sales goals and KPIs, collect client data, act as brand ambassador, communicate feedback to management, support product launches, maintain visual merchandising, handle stock operations, perform store maintenance
Seniority
Individual Contributor, entry-to-mid level
