Solutions Manager
Core
End-to-end operational onboarding of music clients (artists and labels), content management, and resolution of administrative/operational issues for digital distribution.
Role type
Senior Solutions Manager (Music Distribution Operations)
Builds
Seamless account setups, catalog ingestions, and digital rights workflows for music labels and artists.
Domain
Music Industry / Digital Distribution
Required skills
Client lifecycle management, contract coordination, digital rights management, catalog maintenance, Zendesk support, platform navigation (Spotify, Apple Music, YouTube), stakeholder advocacy
Preferred skills
Music metadata expertise, DSP availability management, content review processes, technical troubleshooting
Technologies
Zendesk, Spotify Catalog Manager, Apple Music/iTunes Connect, YouTube CMS
Responsibilities
Oversee end-to-end onboarding for new artists and labels; Act as primary client-facing liaison for Legal, Finance, and Operations; Manage client offboarding and catalog handovers; Resolve royalty statement and payment readiness issues; Review and approve Tier 1 releases; Manage content deletions, takedowns, and territory updates; Engage clients on flagged content issues and rights disputes.
Seniority
Senior, hands-on IC
