NDIS Relationship Partner
Core
Coordinate NDIS participant supports, manage the participant journey from onboarding to reviews, and build referral relationships within the local NDIS community.
Role type
NDIS Relationship Partner (Client Success/Account Management)
Builds
Participant support plans and referral networks for the NDIS community
Domain
Disability services / Home care
Deliverable
client delivery
Required skills
NDIS participant relationship management, onboarding coordination, support plan review, community referral development, stakeholder communication, service compliance management
Preferred skills
Manual handling, First Aid, CPR, driver license, vehicle insurance
Technologies
NDIS Worker Screening Check, Working With Children Check, NDIS Worker Orientation Module
Responsibilities
Building strong relationships with participants, families, and support networks; Developing referral relationships across the local NDIS community; Managing new participant enquiries, onboarding, and service commencement; Coordinating and reviewing supports as needs change; Working with Support Workers to deliver participant experiences; Maintaining regular contact and responding to day-to-day service needs; Supporting NDIS compliance and quality.
Seniority
Mid-level, hands-on IC