EL1 Senior Business Analyst
Core
Lead process improvement initiatives, map participant pathways, and optimize back-of-house functions for the NDIA.
Role type
Senior IC process improvement specialist (team leadership)
Builds
Optimized service processes and continuous improvement backlogs
Domain
Public sector / Government services
Required skills
Process mapping, Time and motion studies, Stakeholder management, Data analysis, Process design, Team leadership, Resource management, Performance management, Coaching, Testing
Preferred skills
Service design, UI/UX collaboration, Continuous improvement methodologies
Responsibilities
Map current-state participant pathways and back-of-house functions, Execute time and motion studies to analyze handling times, Facilitate engagements with end-users to identify pain points, Analyze data sources to develop process improvement recommendations, Collaborate with service design and business teams on viable solutions, Provide guidance and coaching to team members on process design best practices