Director, NOC (Network Operations Center)
Core
Lead the global 24x7x365 Network Operations Center (NOC) to ensure rapid incident response and high system availability for Plume's SaaS platform serving ISPs and smart home devices.
Role type
Director of Technical Operations (NOC)
Builds
Global network monitoring, incident management, and service delivery for a SaaS platform managing billions of devices.
Domain
Smart home technology, ISP services, cloud networking, and infrastructure operations.
Required skills
NOC team leadership, incident management, cloud platforms, Wi-Fi, networking, infrastructure, application support, process definition, SOP creation, KPI/SLA management, cross-functional partnership.
Preferred skills
None stated.
Technologies
Cloud platforms, Wi-Fi, networking, infrastructure, application support.
Responsibilities
Assume full ownership and strategic leadership of the global NOC team; develop, coach, and mentor a tier of NOC managers; own and drive the incident management program; ensure adherence to KPIs, SLAs, and operational metrics; define and refine core processes and SOPs; partner with engineering and cross-functional peers to maintain system availability.
Seniority
Director, strategic leadership & team management
