Operations Specialist
Core
Perform high-volume, complex operational activities for crypto and banking transactions, ensuring secure handling, reconciliation, and compliance monitoring until on-chain settlement.
Role type
Senior IC operations specialist (crypto/banking)
Builds
Secure transaction processing, client onboarding, and audit-ready records for institutional and retail clients
Domain
Digital asset custody and regulated financial services
Required skills
KYC/AML due diligence, account reconciliation, client onboarding, hardware/software maintenance, compliance alert screening, team coordination, risk assessment, regulatory adherence, data accuracy, stakeholder communication
Preferred skills
Digital asset interest, shift leadership, problem-solving, multi-tasking, deadline management
Technologies
Internal operational tools, spreadsheets, databases, email systems
Responsibilities
Verify client withdrawal requests and review complex cases; prepare daily/monthly/quarterly reconciliations of crypto and fiat accounts; troubleshoot account issues and coordinate with Sales, KYC/AML, IT Security, and Customer Success; maintain hardware/software and backup systems; manage client onboarding from document request to account opening; conduct KYC/AML reviews including ownership structure and source of funds verification; maintain accurate audit-ready client records; open, maintain, and close client accounts; monitor client accounts for periodic KYC reviews and risk profile updates; support Compliance team with first-level alert screening and execution of approved decisions; provide functional guidance to part-time operations team, distribute tasks, and train new colleagues
Seniority
Mid-level, hands-on IC with coordination responsibilities