Process Specialist, Vendor Management (Starlink)
Core
Own the authorized installer network for Starlink, managing strategic partnerships, enforcing SLAs, and driving regional operating cadence to ensure timely installations and customer satisfaction.
Role type
Senior Vendor Manager (Consumer Electronics/Telecommunications)
Builds
Starlink satellite internet installation network
Domain
Telecommunications / Satellite Technology
Required skills
Vendor relationship management, SLA enforcement, regional budget ownership, partner onboarding, metrics review leadership, cross-functional collaboration, process improvement, training delivery, negotiation, data analysis (Excel/SQL/Power BI)
Preferred skills
Channel partnership scaling, P&L ownership, international market expansion, underperforming partner recovery, recurring operating review management, technical aptitude
Technologies
Microsoft Excel, SQL, Power BI
Responsibilities
Own the health of the authorized installer network; identify and establish partnerships with authorized installers; hold vendors accountable to contracted SLAs; own the quarterly regional budget; lead weekly metrics reviews; monitor partner service quality and compliance; ensure partner readiness for coverage; identify process improvement opportunities; provide training and resources to partners; collaborate with cross-functional teams.
Seniority
Senior, hands-on IC
