Senior Pathway Worker
Core
Lead daily operations of a homelessness support hub, providing assessments, advocacy, crisis support, and referrals to people experiencing homelessness and social exclusion.
Role type
Senior Pathway Worker (Team Lead/Supervisor)
Builds
Participant support pathways and safe hub operations
Domain
Social services / Homelessness / Mental health / Alcohol and other drugs (AOD)
Deliverable
client delivery
Required skills
Leadership and team supervision, case management, service coordination, crisis intervention, trauma-informed practice, de-escalation techniques, compliance reporting, rostering management
Preferred skills
Experience in dual diagnosis settings, ability to navigate complex service systems, collaborative team culture contribution
Technologies
Case management systems, reporting tools
Responsibilities
Lead daily hub operations ensuring a safe environment, supervise and mentor Pathways Workers and students, oversee participant engagement and case coordination, manage operational tasks including reporting and rostering, participate in on-call rosters and service planning, engage in supervision and professional development
