IT Operations Support
Core
Provide day-to-day IT operations support including network setup, desktop management, security administration, and help desk support for employees and partners.
Role type
IT Operations Support Technician
Builds
Secure access to systems, network infrastructure, and SaaS platforms
Domain
IT Operations / Cybersecurity
Required skills
Microsoft Entra ID administration, network administration, security event management, SaaS management, automation workflow design, SIEM solution management, Cisco Meraki configuration, FortiGate configuration, MDM solution administration
Preferred skills
DevSecOps experience, IT service management (Jira), SOC 2 compliance knowledge, ISO 27001 or NIST 800 knowledge
Technologies
Microsoft Entra, Microsoft 365, Slack, Iru, CrowdStrike EDR, Cisco Meraki, FortiGate, Avigilon, Jira
Responsibilities
Administer Microsoft Entra ID including SSO, MFA, Conditional Access, and lifecycle management; Build automation workflows for alerting, monitoring, and reporting; Manage current and new SaaS platforms; Deploy security and facility access controls; Configure Cisco Meraki and FortiGate gear; Contribute to IT Operations run-books and knowledge base
Seniority
Mid-level, hands-on IC