Strategic Account Manager
Core
Strategic Account Manager acting as a hybrid Account Manager and Solution Architect for enterprise clients in the fraud, payments, and compliance space.
Role type
Senior strategic account manager (hybrid AM/SA)
Builds
Fraud prevention, payments, and compliance products for financial institutions and businesses
Domain
Financial crime, fraud, payments, and regulatory compliance
Deliverable
client delivery
Required skills
B2B SaaS account management, strategic relationship management, account growth and upsell, end-to-end implementation lifecycle management, technical and fraud advisory, KPI monitoring and reporting, cross-functional partnership
Preferred skills
Analytical skills with BI tools and AI usage, API integration knowledge, Salesforce/Pylon/Notion dashboard management
Technologies
Salesforce, Pylon, Notion, Sardine Dashboard
Responsibilities
Manage day-to-day needs of large-scale enterprise accounts, identify expansion and upsell opportunities, lead implementation and go-live processes, translate complex technical issues into actionable fraud prevention solutions, monitor and report fraud/performance KPIs, partner with data scientists and engineers to identify new fraud typologies
Seniority
Senior, hands-on IC