IT System Technician Lead
Core
Lead a team of IT Systems Technicians to deliver reliable, secure, and improved internal IT services, managing core SaaS, endpoint, identity, and service-management platforms.
Role type
Senior IC IT Systems Technician Lead
Builds
Internal IT services, SaaS platforms, endpoint management, and identity governance
Domain
Enterprise IT Operations / Microsoft Ecosystem / IT Service Management
Required skills
Team leadership and coaching, Microsoft 365 administration, Endpoint management (Intune/Autopilot), Jira Service Management administration, Identity and Access Management (Entra ID/SSO/SCIM), ITIL 4 practices, PowerShell/Bash scripting, Major incident response, Change management
Preferred skills
Bachelor's degree in IT/CS, 5+ years in IT operations, experience leading technical staff
Technologies
Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Microsoft Intune, Windows Autopilot, Jira, Jira Service Management, Jira Assets, Confluence, Microsoft Entra ID, PowerShell, Bash
Responsibilities
Lead, coach, and mentor IT Systems Technicians; Own day-to-day service delivery across incidents, requests, and changes; Coordinate technical response to major incidents and lead problem reviews; Provide advanced administration for Microsoft 365 and endpoint management; Oversee administration and improvement of Atlassian platforms; Govern identity, access, and user lifecycle processes; Implement automation using PowerShell and Bash; Set documentation standards and drive continual improvement; Plan capacity for projects and report to stakeholders
Seniority
Senior, hands-on IC with leadership responsibilities