Senior Quality Operations Specialist, CAP & Monitoring
Core
Lead the end-to-end lifecycle of Corrective Action Plans (CAPs) resulting from PACE regulatory audits, monitoring, and complaints to ensure sustained compliance and drive operational improvement.
Role type
Senior Quality Operations Specialist (CAP & Monitoring)
Builds
Regulatory remediation strategies, CAP dashboards, tracking tools, and performance reports for PACE centers.
Domain
Healthcare operations, regulatory compliance, and quality improvement.
Deliverable
dashboards & analysis
Required skills
CAP lifecycle management, root cause analysis (RCA), regulatory compliance (PACE/Medicare/Medicaid), data analysis, process improvement methodologies (PDSA, Lean, Six Sigma), dashboard development, risk assessment, project management.
Preferred skills
Master's degree, 5+ years experience, Power BI, AI/technology automation, travel readiness.
Responsibilities
Develop, implement, monitor, and validate CAPs; partner with leadership to resolve barriers and drive timely closure; facilitate CAP meetings and RCA workgroups; review documentation and evidence submissions; develop and maintain CAP dashboards and reports; identify trends and risks using data; support audits and complaint investigations.
Seniority
Senior, hands-on IC