Quality Assurance Manager
Core
Oversee the development and delivery of an internal audit function to ensure quality standards in client retention and product implementation.
Role type
Senior IC Quality Assurance Manager
Builds
Internal audit processes and client retention strategies
Domain
Client Services / Audio Branding
Deliverable
dashboards & analysis
Required skills
Data analysis, Project management, Excel proficiency, Process improvement, Risk assessment, Strategic planning
Responsibilities
Develop and enhance quality assurance strategies for client retention, Monitor global inbox for timely responses, Track and analyze data to inform strategic decisions, Optimize CRM system performance through testing and reporting, Establish measurable targets for departments, Review account management and client communication to ensure high standards, Identify and execute process improvements for the client journey, Assess account management of at-risk clients to reduce revenue loss