RCM/ OPT Collections Specialist
Core
Resolving overdue bills and collecting payments from individuals responsible for medical debt.
Role type
Collections Specialist
Builds
Patient payment collections and accounts receivable status
Domain
Healthcare / Medical Billing
Required skills
Debt collection laws, billing procedures, negotiation, HIPAA guidelines, Microsoft Excel, customer service, data accuracy, dispute resolution
Preferred skills
Medical office experience, call center experience, problem solving, critical thinking, organizational skills
Technologies
Microsoft Excel, Word, PowerPoint, Outlook
Responsibilities
Monitor accounts to identify outstanding debts, investigate accounts to verify data accuracy, contact customers to encourage on-time payments and set up payment plans, process patient payments and account adjustments, resolve escalated patient disputes, communicate with collection agencies, report on collection activity and accounts receivable status
Seniority
Entry-level to Mid-level, hands-on IC