Store Lead
Core
Supervise, manage, and motivate retail team members to ensure smooth frontline operations and exceptional customer service in a cannabis dispensary.
Role type
Retail Store Team Lead (First-level Supervisor)
Builds
Daily store operations, customer experiences, and team performance in a cannabis retail environment
Domain
Cannabis retail / Medical cannabis
Deliverable
product features
Required skills
Team supervision, customer service, inventory management, cash handling, compliance enforcement, conflict resolution, scheduling, training guidance
Preferred skills
Cannabis industry experience, medical services/health & wellness background, knowledge of medicinal effects of cannabis, Microsoft Office proficiency
Technologies
Microsoft Office Suite (Word, Excel), POS systems, communication tools
Responsibilities
Open and close the store, oversee front desk staff, assist customers with cannabis law and inventory questions, supervise sales activities, manage cash handling and registers, enforce compliance SOPs, handle emergencies and major incidents, represent the company at community functions, provide employee guidance and growth opportunities
Seniority
Entry-level Supervisor