Senior Operations Lead, Fraud
Core
Lead a team of Fraud Associates to protect cardholders and the company from fraudulent activity while balancing fraud prevention with customer experience.
Role type
Senior Operations Lead (Fraud)
Builds
A scalable fraud operations practice including coaching rhythms, escalation protocols, and process improvements.
Domain
Fintech / Credit Card Operations / Fraud Risk
Required skills
Team leadership, performance coaching, operational data analysis, fraud policy application, stakeholder escalation, strategic translation
Preferred skills
Fintech/banking experience, rapid growth team management
Technologies
Performance dashboards, operational data systems
Responsibilities
Lead and coach a team of 13-15 Fraud Associates, manage team logistics and staffing, serve as escalation point for high-risk cases, interpret performance data to drive coaching, translate company strategy into actionable direction
Seniority
Senior, hands-on IC with team leadership
