Manager, Payment Operations
Core
Manage the post-live account servicing portfolio for a fintech platform, handling payment applications, statement adjustments, billing changes, auto-pay, vendor onboarding, credit reporting, account closures, and rewards management.
Role type
Manager, Payment Operations (Servicing)
Builds
Account servicing workflows and automation for a global corporate finance platform
Domain
Fintech / Financial Services
Required skills
Team leadership, SLA management, process improvement, cross-functional collaboration, data fluency, financial controls, automation roadmap ownership
Preferred skills
Credit bureau furnisher experience, commercial card servicing, wire/ACH mechanics, rewards operations, vendor platform configuration
Technologies
SQL, Salesforce, Retool, Zapier, Backoffice
Responsibilities
Coach and develop a team of servicing specialists; Set and defend SLAs, quality bars, and capacity models; Define operational reporting cadences and measures; Write and maintain SOPs, QA sampling, and maker-checker controls; Act as escalation path for high-dollar and legally sensitive cases; Own the automation roadmap for the team
Seniority
Manager, people management