Senior Product Manager
Core
Own the platform user experiences, operational workflows, and systems engine that power how Presence matches school district demand with clinical supply for teletherapy.
Role type
Senior Product Manager (Fulfillment & Operational Transformation)
Builds
Intelligent matching and capacity tools, service blueprints, and human-in-the-loop systems for a two-sided marketplace.
Domain
EdTech / Teletherapy / SaaS
Deliverable
production ML models
Required skills
Service blueprinting, Jobs-to-be-Done (JTBD) framework, Human-in-the-Loop (HITL) system architecture, Build vs. Buy strategy, Change management, Operational metric fluency, Cross-functional leadership, UX design for internal tools, Root cause analysis, Third-party system integration
Preferred skills
Experience with generative AI and document parsing, Experience with logistics/fulfillment engines, Experience with two-sided marketplaces
Technologies
Salesforce, Scheduling engines, Data pipelines, Generative AI, Document parsing
Responsibilities
Map multi-actor service blueprints and end-to-end journeys; Streamline workflows and eliminate operational friction; Define Jobs-to-be-Done and optimize end-to-end UX; Architect Human + Tech interactions; Navigate Build vs. Buy and systems integration; Scale the Fulfillment & Matching Engine; Identify AI-Enabled Workflow Transformations; Partner on Implementation, Change Management & Adoption; Deliver to Operational Outcomes & KPIs; Lead a Design + Engineering Pod.
Seniority
Senior, hands-on IC