Senior Director, Content Operations Lead (US)
Core
Design, launch, and stabilize scaled content operations services for enterprise clients, embedding within client teams to redesign workflows and manage production capacity.
Role type
Senior Director, Content Operations Lead
Builds
Enterprise content service models, production pipelines, and AI-native operating frameworks
Domain
Digital creative services, enterprise transformation, content operations
Deliverable
production ML models | product features | client delivery
Required skills
Content lifecycle management, service model design, capacity planning, governance framework creation, KPI/SLA definition, team resourcing and onboarding, transition lifecycle management, commercial strategy, stakeholder management (VP/C-suite), cross-functional leadership, AI-fluent workflow design, change adoption driving
Preferred skills
Experience with Adobe/Pencil/Typeface ecosystems, building reusable accelerators, thought leadership development, ecosystem partnership management
Technologies
Adobe, Pencil, Typeface
Responsibilities
Map and redesign the full content lifecycle and organizational model; Establish measurement frameworks and governance layers; Resource, onboard, and stabilize teams post-launch; Lead delivery pods and manage offshore/partner capacity; Shape commercial strategy and convert engagements into reusable offerings; Prototype AI-native workflows and collaborate on content stack development
Seniority
Senior Director, strategy & mentorship