Operations Analyst - Cabify
Core
Transform customer experience by implementing data-driven automation, AI tools, and intelligent support flows to improve service efficiency and NPS.
Role type
Customer Experience & Operations Analyst (AI/Automation focus)
Builds
Automated support flows, chatbots, and data-backed CX strategies for Cabify's urban mobility platform
Domain
Urban mobility / Customer Support / AI & Automation
Deliverable
product features
Required skills
Data analysis, CRM management, AI tool application, customer journey mapping, crisis management, process improvement, stakeholder collaboration
Preferred skills
No-code/low-code automation, scripting, prompt engineering, Lean/Six Sigma methodologies
Technologies
n8n, Zapier, Make, Zendesk, Salesforce, Google Workspace
Responsibilities
Identify and implement automation opportunities in support flows using AI; analyze contact channels and KPIs to define CX improvement strategies; audit agents to ensure quality standards; manage CRM and support platforms; prototype improvements with AI and no-code tools; anticipate brand reputation risks and propose preventive actions
Seniority
Junior to Mid-level, hands-on IC
