Atención a cliente / Taquilla
Core
Frontline customer service and ticketing agent ensuring smooth passenger experience at a bus terminal.
Role type
Customer service agent / Ticketing agent
Builds
Ticket sales, reservations, and passenger check-in for a bus transportation company
Domain
Transportation / Passenger services
Deliverable
client delivery
Required skills
Customer service, cash handling, reservation management, conflict resolution, basic digital tools proficiency
Responsibilities
Sell tickets and manage reservations, assist with passenger check-in and coordination, handle cash and daily reconciliation, coordinate with traffic control and drivers, support promotional activities, continuously improve processes for efficiency and safety
Seniority
Entry-level to Junior
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