Operations Manager
Core
Run the operational backbone of a professional services organization while building and maintaining technical infrastructure (AI agents and internal apps) to make delivery scalable.
Role type
Senior Operations Manager (Technical Ops)
Builds
Internal dashboards, reporting tools, and AI agents that automate delivery workflows
Domain
Enterprise AI / Professional Services
Deliverable
dashboards & analysis
Required skills
Staffing models, utilization tracking, forecasting, margin analysis, dashboard design, AI agent configuration, internal app lifecycle management, cross-functional communication
Preferred skills
AI agent building (prompt design, orchestration), data manipulation for reporting, tooling integration (MCP, APIs), change management
Technologies
MCP, internal APIs, third-party connectors, low-code tooling, workflow automation platforms
Responsibilities
Run operating cadence (staffing, forecasting, capacity planning), own resourcing process, track delivery health metrics, build/maintain dashboards, manage escalation processes, manage vendors, drive planning cycles, design/build/maintain AI agents for internal workflows, partner with engineering on build-vs-adopt decisions, prototype automation ideas, act as connective tissue between delivery/finance/engineering, support org design changes, train staff on new tools
Seniority
Senior, hands-on IC
