Customer Intelligence & AI Lead
Core
Build and lead a centralized Customer Intelligence Platform to transform data into predictive insights for revenue growth, retention, and intelligent automation.
Role type
Director, Customer Intelligence & AI (Strategy & Platform Leadership)
Builds
Centralized Customer Intelligence Platform, predictive revenue models, AI-enabled workflows, executive dashboards
Domain
Business Payments / Cash Management / Revenue Management
Deliverable
production ML models | dashboards & analysis | infrastructure
Required skills
Data science, AI/ML, customer analytics, business intelligence, commercial strategy, executive communication, platform architecture, predictive modeling, data governance
Preferred skills
None stated
Technologies
None stated
Responsibilities
Design and maintain a centralized Customer Intelligence Platform integrating product, support, CRM, and financial data; Develop advanced analytical models for revenue opportunities, upsell/cross-sell, and retention risks; Partner with Revenue Strategy to build predictive behavior models and segmentation frameworks; Lead AI solution evaluation and implementation across revenue functions; Develop executive dashboards and present strategic findings to senior leadership
Seniority
Director, strategic leadership & cross-functional partnership
