Starlink Crisis Response Manager
Core
Own Starlink's crisis response capability for natural disasters and extraordinary circumstances, ensuring operational readiness, execution, and post-event improvement to deliver critical communications when other networks fail.
Role type
Individual-contributor crisis response manager
Builds
Crisis response operations, execution plans, and external engagement frameworks for emergency stakeholders
Domain
Disaster response, emergency communications, satellite internet logistics
Required skills
Crisis response coordination, operations management, program management, data analysis, reporting, performance metrics, stakeholder management, incident command systems (ICS), disaster response frameworks, interagency coordination, emergency logistics, SQL, dashboard tools (Tableau, Power BI, Looker)
Preferred skills
Emergency response (military, firefighting, law enforcement, emergency management), international experience, Starlink equipment experience, independent program ownership, high-pressure work stream management
Technologies
SQL, Tableau, Power BI, Looker
Responsibilities
Own Starlink's crisis response operation end to end; Build and maintain execution plans for market and event response; Monitor readiness and response KPIs; Run the response during events; Partner across Customer Success, Sales, Operations, Logistics, Legal, and Engineering; Serve as primary point of contact for emergency response stakeholders globally; Build and maintain external engagement frameworks; Turn field and partner feedback into product and process changes; Identify and implement process and system improvements
Seniority
Senior, hands-on IC
