Fleet Coordinator - Last Mile(Delhi) - Contractual
Core
Own day-to-day last-mile ground operations and real-time traffic control across hubs and pickup/drop points in Delhi NCR to ensure smooth passenger transitions between buses and cabs.
Role type
Senior IC fleet operations coordinator (last-mile logistics)
Builds
Seamless intercity travel operations connecting bus and cab networks
Domain
Mobility / Ride-hailing / Last-mile logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Ground operations management, last-mile logistics coordination, real-time traffic control, frontline team management, third-party vendor/operator management, SLA/KPI tracking, roster and shift planning, data literacy (dashboards/spreadsheets), stakeholder management, problem resolution
Preferred skills
Knowledge of Delhi NCR geography and traffic patterns, experience in mobility/ride-hailing/e-commerce delivery/aggregator platforms
Technologies
Dashboards, spreadsheets
Responsibilities
Lead and manage day-to-day last-mile ground operations and real-time traffic control; Ensure smooth, timely dispatch and coordination of last-mile cabs against bus schedules; Act as the on-ground escalation point for operational disruptions; Coach and support drivers on FlixBus standards and app usage; Manage the roster, shift planning, and day-to-day working of ground operations associates; Allocate manpower against demand patterns and track team performance; Own last-mile cab operator governance including performance reviews and relationship management; Monitor passenger feedback and complaints to drive continuous improvement
