Network Operations Center (NOC) Analyst
Core
Manage and resolve network incidents for managed WAN interfaces and security sites, ensuring connectivity via data circuits and equipment.
Role type
Network Operations Center (NOC) Analyst
Builds
Managed network services for customers
Domain
Telecommunications / Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
WAN/LAN troubleshooting, TCP/IP protocols, OSI Model, SD-WAN, Routing protocols (BGP, IGRP, RIP, OSPF), NAT, access lists, traffic shaping, VLANs, Inter-VLAN routing, Command line configuration (Cisco, Juniper, etc.), Network monitoring tools, Security concepts (IPsec, VPN tunnels)
Preferred skills
Large enterprise LAN/WAN experience, Managed Services organization experience, ServiceNow, ITIL certification, Relevant technical certifications (CCNA, Network+), Security Operations knowledge
Technologies
Zenoss, Logic Monitor, Cisco, SonicWall, Juniper, ADTRAN, Meraki, Fortinet, MPLS, Ethernet, Cellular, Broadband, VoIP
Responsibilities
Own, triage, and resolve customer network trouble tickets; Detect, track, and restore network connectivity; Remotely troubleshoot and configure WAN equipment; Engage with carriers and 3rd parties for service restoration; Participate in incident command bridges and major incidents; Perform effective ticket management and documentation; Adhere to Service Level Objectives and Agreements.
Seniority
Mid-level, hands-on IC
