Training & Quality Executive
Core
Bridge quality assurance and partner capability building to optimize restaurant partner performance and customer experience on the Careem food delivery app.
Role type
Training & Quality Executive (Partner Onboarding)
Builds
Onboarding programs, SOPs, training materials, and quality scorecards for restaurant partners.
Domain
Food delivery / Quick-commerce / E-commerce
Deliverable
product features
Required skills
Training delivery, Quality assurance, Partner management, Root cause analysis, SOP development, Customer escalations management, Data tracking, Presentation skills
Preferred skills
Experience in quick-commerce, food delivery, or e-commerce platforms
Technologies
N/A
Responsibilities
Plan and deliver onboarding and refresher training for partners; Conduct quality audits on partner catalog data; Analyze audit insights to update training content; Manage customer escalations with partners; Track and report quality metrics.
Seniority
Individual Contributor
