Senior Product Operations Manager – LLM Automation
Core
Own product strategy and execution for AI agents handling client contact across multiple regulated entities, focusing on contact-centre deflection and operational efficiency.
Role type
Senior Product Operations Manager (LLM Automation)
Builds
AI agents for customer contact and intent automation
Domain
Fintech, Regulated Financial Services, AI/LLM
Deliverable
production ML models | product features
Required skills
Product strategy, Intent taxonomy design, LLM agent deployment, Regulatory compliance navigation, Cross-functional decision closure, High-bar technical writing, First-principles reasoning
Preferred skills
None stated
Technologies
LLMs, AI agents
Responsibilities
Own the contact-centre deflection roadmap, Design and own the intent taxonomy and evaluation framework, Drive LLM agent deployment and iteration cycles, Navigate multilingual evaluation complexity, Drive cross-functional consensus under conflicting incentives, Build and maintain regulatory evidence packs, Author high-bar product artefacts, Establish and challenge your own reasoning
Seniority
Senior, high-visibility IC