Salesforce Functional Specialist
Core
Salesforce functional specialist configuring and extending the platform using low-code capabilities to improve business processes and user experiences.
Role type
Senior Salesforce Functional Specialist / Business Systems Analyst
Builds
Scalable solutions across Sales Cloud, Service Cloud, and Experience Cloud
Domain
Professional Services / Standards Development
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce Sales Cloud configuration, Salesforce Service Cloud configuration, Salesforce Experience Cloud configuration, Process automation (Flows), Security model design, Data governance, Stakeholder requirement gathering, Workshop facilitation, Debug log analysis, Basic Apex/SOQL interpretation
Preferred skills
Salesforce Administrator certification, Salesforce Cloud certifications, Release management experience, CI/CD processes
Technologies
Salesforce, Apex, SOQL, Experience Cloud, Sales Cloud, Service Cloud
Responsibilities
Partner with business stakeholders to translate needs into scalable Salesforce solutions, Lead functional solution design and configuration, Design and maintain data models and security frameworks, Configure workflows, automation, and reporting, Manage customer and partner portals, Monitor platform performance and resolve issues, Drive continuous improvement initiatives
Seniority
Senior, hands-on IC
