Account Protection Specialist
Core
Protect Brex and customers from fraud, financial crime, and account takeover risk through B2B customer communications and operational risk management.
Role type
Account Protection Specialist (Fraud Operations)
Builds
Fraud prevention and account security measures for B2B fintech customers
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
B2B customer communications, fraud operations, KYC processes, identity verification, regulatory risk evaluation, account takeover mitigation, data analysis, cross-functional collaboration
Preferred skills
Financial services experience, dispute resolution, Salesforce proficiency, identity verification evaluation
Technologies
Microsoft Office, Google Workspace, Salesforce
Responsibilities
Access systems to service customers accurately; determine actions to protect assets per procedures; communicate with customers/merchants/institutions to assess fraud; support cross-functional teams on high-risk accounts; speak with fraud victims empathetically; review customer documentation; handle escalated calls; partner to resolve complex issues; contribute to fraud reduction initiatives; adhere to regulatory policies; analyze and present operational data; manage email/phone/chat support channels.
Seniority
Individual Contributor, operational level