Agent Shops and Stations (Leeds, On-site)
Core
On-site customer support and operational coordination at Leeds Bus Station for FlixBus, assisting passengers, managing driver check-ins, and handling incidents.
Role type
Station Agent / Customer Service & Operations Coordinator
Builds
Passenger journey experience and safe bus station operations
Domain
Public transport / Bus operations
Deliverable
client delivery
Required skills
Customer service, operational communication, incident management, health & safety compliance, passenger flow monitoring, decision making under pressure, lone working
Preferred skills
Experience in customer-facing roles, proactive attitude, ability to thrive in high-pressure environments
Responsibilities
Assist passengers with ticketing queries and journey updates, support drivers with check-ins and pre-departure inspections, manage delays and cancellations, coordinate live departures with station partners, monitor passenger flow and safety, handle incidents and disruptions
Seniority
Individual Contributor, entry to mid-level