211899 / Technical Support Analyst
Core
Provide incident support and request fulfilment for a customized software toolchain environment based on Git/Gerrit/Jenkins/Artifactory, ensuring continuous monitoring and rapid restoration of IT services.
Role type
Technical Support Analyst (DevOps Toolchain)
Builds
Maintains stability of CI/CD pipelines and toolchain services for software development teams.
Domain
Software Development Infrastructure / DevOps Toolchains
Deliverable
infrastructure
Required skills
Git/Gerrit administration, Jenkins monitoring and troubleshooting, Linux environment management, networking fundamentals, alert monitoring and analysis, technical documentation
Preferred skills
Java scripting, Python scripting, downtime maintenance testing
Technologies
Git, Gerrit, Jenkins, Artifactory, Linux
Responsibilities
Manage the lifecycle of all incidents to restore IT services quickly; monitor Git/Gerrit CIs and services for events; fulfil service requests for minor changes or information; monitor and troubleshoot alerts from the monitoring system; analyse continuous integration jobs and contact stakeholders for troubleshooting; document technical fix solutions and knowhow; support day-to-day toolchain operations including application tools, services, and workflow issues.
Seniority
Junior to Mid-level, hands-on IC
