E-Commerce Support Specialist (Graduate)
Core
Own the end-to-end manual account provisioning process, ensuring immediate environment access for new customers and prompt deactivation upon churn.
Role type
Operational E-commerce Support Specialist (Graduate)
Builds
Customer access environments and support workflows for a financial crime risk intelligence platform
Domain
Fintech / Financial Crime Compliance / SaaS Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
User lifecycle management, SaaS application navigation, technical troubleshooting, process documentation, AI tooling usage, stakeholder coordination
Preferred skills
Experience with automation initiatives, data analysis for process improvement
Technologies
Mesh, Pylon, Gainsight, Gemini, Claude
Responsibilities
Manually create and configure environments for new trial members and paying customers; Monitor customer churn and trial cancellations to immediately deactivate environments; Act as the functional expert for account access issues and resolve technical blockers; Document manual provisioning workflows to create repeatable playbooks; Use AI tooling to draft customer communications; Flag potential competitors and partners requesting trial access
Seniority
Junior, hands-on IC
